标题：LEVEL ANALYSIS OF CONSUMER SATISFACTION SERVICES TELECOMMUNICATIONS PT TELKOM (PERSERO) INDONESIA IN REGION BEKASI (CASE STUDY ON PT TELKOM’S CUSTOMERS ON JL. BINTARA VIII KEL. NCO DISTRICT. WEST BEKASI)
摘要：Abstract—LEVEL ANALYSIS OF CONSUMER SAT- ISFACTION SERVICES TELECOMMUNICATIONS PT TELKOM (PERSERO) INDONESIA IN REGION BEKASI (CASE STUDY ON PT TELKOM’S CUS- TOMERS ON JL. BINTARA VIII KEL. NCO DISTRICT. WEST BEKASI) Fauzan Undergraduate Program, Direc- torate of Business and Entrepreneurship Diploma Program, 2010 Gunadarma University http://www.gunadarma.ac.id Keywords: Consumer Satisfaction (X + 56 pages + Appendix) ABSTRACT The purpose of scientific writing is to know whether customers are satisfied or not with the services provided by PT. TELKOM in JL. NCO VIII Ex. NCO District. West Bekasi. The method in this scientific writing using Likert scale and Chi square of five dimensions including reliability dimension, the dimension of responsiveness, assurance dimensions, dimensions of empathy and tangible dimension. Results from the analysis that has been obtained from 50 respondents and the fifth dimension of testing is to obtain results Likert scale Value Performance Index (NIK), an average of 63.12
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