期刊名称：International Journal of Computer Science and Network Security
印刷版ISSN：1738-7906
出版年度：2008
卷号：8
期号：11
页码：80-87
出版社：International Journal of Computer Science and Network Security
摘要：Knowledge sharing is one of the modern knowledge management initiatives, where a more user-centered system has replaced the traditional management of knowledge as asset. This article aims to collect user satisfaction to prove whether user profiling and recommendation is significant in knowledge sharing facilitation framework. A four-factor evaluation metric to measure the overall performance of the agent based system is used. The evaluation metric consists of three types of analysis, which are overlap analysis, weighted responds analysis and responds analysis. The four-factor metric covers the efficiency of user profile built by the agent, the relevance of recommendation, the staff directory and the document repository. The main discussion is on the setting of the experiment and the results of KSFaci performance in the proposed experiment setting. It is concluded that user profiling and recommendation plays a role in knowledge sharing system framework.
关键词：User Satisfaction; Agent-based Knowledge Sharing System
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