期刊名称：Journal of Theoretical and Applied Information Technology
印刷版ISSN：1992-8645
电子版ISSN：1817-3195
出版年度：2013
卷号：49
期号：1
出版社：Journal of Theoretical and Applied
摘要：In the new E-commerce environment, it is necessary to evaluate the service capability of logistics enterprises. To this end, this paper deals with a new quantitative approach to the service capability evaluation of third party logistics enterprises. Firstly, based on the GQM (Goal Question Metric), a set of service capability evaluation index system of logistics enterprises is proposed. Secondly, based on the index system, the service capability evaluation model is built and the corresponding algorithm, i.e., Refining High Index (RHI) algorithm, is given. Finally, an example is used to show the application of the service capacity evaluation indexes, evaluation model and RHI algorithm, which provides quantitative references for service capability evaluation of logistics enterprises.
关键词：Service Capability; Quantitative Evaluation Model; Third Party Logistics Enterprise; Refining High Index Algorithm; E-Commerce
