期刊名称：Journal of Theoretical and Applied Information Technology
印刷版ISSN：1992-8645
电子版ISSN：1817-3195
出版年度：2015
卷号：76
期号：2
出版社：Journal of Theoretical and Applied
摘要：The knowledge management services are important to provide competitive advantages for institutions of higher learning organizations. However most organizations are facing challenges to manage and to develop the tacit knowledge that to support services and products quality due to weaknesses of knowledge measurement processes. The main objective of this study is to investigate the roles of knowledge and effectively knowledge measurement factors in the university environment. The quantitative data collected using questionnaire from Tenaga Nasional (UNITEN) in Malaysia as a case study was analyzed finding tacit knowledge measurement factors. The significant results show that the knowledge measurement factors are not applied efficiently, thus the opportunity to use the available tacit knowledge resources for best knowledge implementations would be missed
