期刊名称：Journal of Theoretical and Applied Information Technology
印刷版ISSN：1992-8645
电子版ISSN：1817-3195
出版年度：2016
卷号：83
期号：2
出版社：Journal of Theoretical and Applied
摘要：Business process is integral part of modern organization. Linkages and interaction between resources and business process can have significant effect on use of energy. Because policies of environmental regulations, then organization needs to know and evaluate the performance of services business process so that can minimize energy consumption. This service can cause failure. This failure can increase intensity of resources utilization. This paper is used design study case result, method of research are experiment and interview. By knowing the growth of energy consumption in failure business process service, organization can minimize impact on environment by doing recovery process on the failure
关键词：Service; Business Process; Failure; Energy; Consumption
