期刊名称：Journal of Theoretical and Applied Information Technology
印刷版ISSN：1992-8645
电子版ISSN：1817-3195
出版年度：2016
卷号：93
期号：2
出版社：Journal of Theoretical and Applied
摘要：Recently IT service projects have increased to introduce new technology as like data analytics, IoT (Internet of Things), cloud and mobile computing and to change or improve business process of finance, manufacturing, service, and government and public organizations, but lots of projects were failed due to cost-overrun, schedule delay, and fail to pass user acceptance test on time, and fail to align companys objective and strategy. There are several critical factors of project failure, for example, incorrect project cost estimation, lack of enterprise-wide risk management, unfair contract agreement, and missing or incomplete user requirements, and low quality level of design and development, and lack of user participation or cooperation for user requirement definitions and user acceptance test. To prevent the critical risk factors of project, the risks should be identified and assessed during project lifecycle, and report to project governance board, and the project governance board should make the Go/No-Go decision at the end of each project stage. The purpose of this thesis is to develop the project SGP(Stage-Gate Process) for enterprise-wide risk management structure to reduce the project failure rate, and for helping to achieve the companys objective and strategy, and then to verify the effectiveness of the project SGP through application of the SGP to actual IT service projects. We can aware the SGP is very useful to reduce the failure rate of project through preventing the cost-overrun, schedule delay, and failure to pass for user acceptance test. The SGP is consisting of assessment of deliverable by project management office and quality assurance, and Go/No-Go decision making based on quality criteria by executives for enterprise-wide risk and quality management at the end of each project stage. And we confirmed the effectiveness of SGP through FGI (Focus Group Interview), the result show that the SGP is very useful to manage cost, risk, and quality, but the effectiveness of SGP is dependent on companys project governance structure and process, and project governance boards attention and support to the SGP process.
关键词：Stage-Gate Process; Project management office; Risk Management; Project Stakeholder; IT Service Project; Project governance board
