摘要：Introduction: While ERP has proved its worth in organizations, its implementation remains a difficult exercise. Change management (CM) is one of the most widely accepted critical success factors for ERP Implementation. This paper aims to identify the techniques and tactics that could be specifically used to successfully execute a CM program. Methods: A qualitative descriptive methodology is employed to explore the specific CM practices that can be used in an ERP implementation and try to identify potential techniques. The aim is to get inputs from a number of knowledgeable respondents through semi-structured interviews as to what different techniques and strategies were used in the ERP implementation exercises (that they were involved in) to ensure successful CM. Results: The identified techniques were grouped under the following loosely adhering themes: High Level activities in CM, ERP System Deployment Practices, Project Organization Practices and Organizational CM Practices. Emphasis has been given on techniques that contribute to success in CM endeavours. The techniques have been looked up in the existing literature and elaborated. Conclusion: This study attempts to delve deeper into the idea of CM and what it involves in the context of ERP implementation. This will help practitioners to better grasp the different aspects of CM process and be useful in more efficient control of the same. This is not a complete handbook of all the techniques available, but seeks to achieve some kind of unanimity over how CM should actually be handled during ERP implementation.
