摘要：We are experiencing constant technological change, which implies that learning and training requirements have been increased, they are increasingly high. One of these changes are Massive Open Online Courses (MOOC). As this is a new technology in our environment, the amount of desertion is high, it is essential to the analysis, to know the reasons of the high amounts of desertion and reduce the dropout of users in MOOC courses. For that, it is proposed to meet the different factors of the problem, for example, previous experience of users in making the MOOC courses, the level of satisfaction in the interaction with platforms that have courses MOOC and satisfaction by the end of a course. Additionally, knowing the user’s profile will make it easier for future courses suit them, although entails increasing the team and tailor a course to users, for the purpose of that they feel supported, intending to follow course and that they possess a new learning experience.
