期刊名称：Independent Journal of Management and Production
印刷版ISSN：2236-269Х
出版年度：2013
卷号：4
期号：2
页码：14
语种：English
出版社：Independent
摘要：The proposed article aims to develop and implement a management tool using the 8D quality for solve problems. In methodological terms, the research was developed in a European multinational accomplished through a case study presents the steps used by the company to adapt the tool 8D, as required by the same. In terms of results it was found that, through the transfer of knowledge from senior management to employees, showing the correct application of the tool 8D, time to resolution of the problems can be 30% lower.
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