期刊名称：Independent Journal of Management and Production
印刷版ISSN：2236-269Х
出版年度：2014
卷号：5
期号：2
页码：19
语种：English
出版社：Independent
摘要：This project involves identifying major organizational changes occurred in a small company in the printing supplies sector as it implemented the ISO 9001:2000 standard. The case study methodology was used through exploratory research to conduct semi-structured interviews with six employees in addition to participant observation. The desired outcome of this article is the identification of the benefits and difficulties encountered in the implementation process and a comparison between the new and previous practices. The main results of the research relate to the process of professionalization of management practices of the company and the improved internal processes.
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