期刊名称：European Research on Management and Business Economics
印刷版ISSN：2444-8834
出版年度：2017
卷号：23
期号：1
页码：1-7
DOI：10.1016/j.iedeen.2016.03.001
出版社：Elsevier B.V.
摘要：The aim of this article is to contribute to the literature by identifying and analyzing possible combinations between critical knowledge management processes (absorptive capacity, knowledge transfer and knowledge application), which will result in the creation of superior customer value. The main research question this work addresses is: given that customers are demanding each day a greater value, how can organizations create more value to customers from their knowledge management processes and the combination of them? We propose that the combination of the three knowledge management processes builds a dynamic or higher-order capability that results in the creation of superior value for customers.
