期刊名称：Libellarium : Journal for the history of writing, books, and memory institutions
印刷版ISSN：1846-8527
电子版ISSN：1846-9213
出版年度：2016
卷号：9
期号：1
页码：0-0
语种：Croatian
出版社：Department of Library and Information Science
摘要：Faculty of Humanities and Social Sciences Library in Osijek has demonstrated through its activities and emphasized in its strategic documents that it is focused on the continuous improvement of its quality. In connection with this focus, the library has decided to conduct a regular triennial user satisfaction survey. This paper presents the comparative results of the two user satisfaction surveys conducted in the academic years 2009/2010 and 2012/2013. The results show to what degree the library manages to maintain the level of user satisfaction.
关键词：Faculty of Humanities and Social Sciences; user satisfaction survey; performance quality; academic libraries
