期刊名称：Encontros Bibli: revista eletrônica de biblioteconomia e ciência da informação
印刷版ISSN：1518-2924
出版年度：2016
卷号：22
期号：48
页码：27-40
语种：Portuguese
出版社：Departamento de Ciência da Informação – UFSC
摘要：http://dx.doi.org/10.5007/1518-2924.2017v22n48p27 Given the importance of knowledge management in the organizational setting, various tools and methodologies for the promotion of knowledge management in organizations are identified in the market and literature, respectively. This research sought to identify which types of tools to support knowledge management are used by an information technology company, and how this organization measures the results obtained by this operation. This is a descriptive research with a qualitative approach, case study with open interview. It was concluded that the company uses 50% of the types analyzed without a knowledge management plan formalized.
关键词：Information and Knowledge Management;Tools of Knowledge Management;Information Technology;Gestão da Informação e Conhecimento;Ferramentas de Gestão do Conhecimento;Tecnologia da Informação
