期刊名称：Offentlig Förvaltning. Scandinavian Journal of Public Administration
印刷版ISSN：2000-8058
电子版ISSN：2001-3310
出版年度：2017
卷号：21
期号：1
页码：103-122
语种：English
出版社：University of Gothenburg
摘要：Healthcare has traditionally been heavily influenced by health professionals and managers, but it is increasingly recognised that patients' experiences and voices can play key roles in the development and design of sustainable healthcare services. In this article, we take an exploratory approach to user involvement (UI) in healthcare in two Nordic countries – Finland and Norway. Our theoretical and analytical approach draws on recent works by Dent and Pahor (2015) and Vrangbæk (2015), focusing on three types of participation – choice, voice and co-production. According to our results, these three types of UI have become more visible and acknowledged at the level of national policies in both countries. However, it seems that UI is more entrenched in the governance structures of Norwegian healthcare. The types of involvement are also different. In Finland, the emphasis seems to be on the consumerist ways of involvement, while in Norway, the focus has been more on co-production and voice.
其他摘要：Healthcare has traditionally been heavily influenced by health professionals and managers, but it is increasingly recognised that patients' experiences and voices can play key roles in the development and design of sustainable healthcare services. In this article, we take an exploratory approach to user involvement (UI) in healthcare in two Nordic countries – Finland and Norway. Our theoretical and analytical approach draws on recent works by Dent and Pahor (2015) and Vrangbæk (2015), focusing on three types of participation – choice, voice and co-production. According to our results, these three types of UI have become more visible and acknowledged at the level of national policies in both countries. However, it seems that UI is more entrenched in the governance structures of Norwegian healthcare. The types of involvement are also different. In Finland, the emphasis seems to be on the consumerist ways of involvement, while in Norway, the focus has been more on co-production and voice.
