期刊名称：Revista Brasileira de Cineantropometria e Desempenho Humano
印刷版ISSN：1415-8426
电子版ISSN：1980-0037
出版年度：2013
卷号：18
期号：37
页码：103-122
语种：Portuguese
出版社：Univ Federal De Santa Catarina
摘要：The approach to library services provided in the literature on Service Operations and Service Management has long been acknowledged. In this paper we take the generic view that library services production may be seen as the transformation of inputs into outputs as argued in that literature. The main objective of the paper is to empirically examine how does the transformation take place along time. We collected data on a convenience sample of 37 library units pertaining to a federal university in Brazil during 2000-2007 and then applied Canonical Analysis to identify significant links among inputs and outputs. Results show that - for each year as well as for the whole time period - two significant (p < 5%) correlations were obtained and that the yearly measure of cross redundancy varied between 51% and 67%, a quite good “explaining power” since data come from a cross section of observational units. Among the estimated links the dominant one indicates the complete combination of three inputs, while space appears alone as a second significant dimension.
关键词：Service Operations;Library Services;Academic Libraries – Brazil;Canonical Correlation Analysis.;Operações em Serviços;Serviços em Bibliotecas;Bibliotecas universitárias – Brasil;Correlação Canônica.
