期刊名称：Revista Brasileira de Cineantropometria e Desempenho Humano
印刷版ISSN：1415-8426
电子版ISSN：1980-0037
出版年度：2016
卷号：21
期号：45
页码：35-53
语种：Portuguese
出版社：Univ Federal De Santa Catarina
摘要：The article deals with the satisfaction of UFSC students, evaluated by Metric Servqual on the services offered by the Central Library (BC-UFSC) - Campus Trindade – Florianópolis (Brazil). The population of 31,436 enrolled in year 2013 (PROPLAN/UFSC, 2013), obtained a sample of 381 students. We used the questionnaire Likert Style and type of probabilistic-systematic study. The collection was in year 2013, april, 1st until 16th and the treatment by SPSS®. The results revealed dissatisfaction among respondents about the services of BC-UFSC about, mainly: security on campus, parking spaces, cleaning of bathrooms and excessive noise, in the BC-UFSC.
关键词：Servqual metric;Services satisfaction;BC-UFSC;Clients users;Métrica Servqual;Satisfação dos serviços;BC-UFSC;Usuários clientes
