文章基本信息

标题：Círculos de controle da qualidade (CCQs) no Brasil: sobrevivendo ao "modismo"
作者：José Roberto Ferro ; Márcia Mazzeo Grande
期刊名称：RAE - Revista de Administração de Empresas
印刷版ISSN：2178-938X
出版年度：1997
卷号：37
期号：4
页码：78-88
语种：Portuguese
出版社：RAE - Revista de Administração de Empresas
摘要：This article analyses the evolution of Ouality Control Circles (OCC) in Brazilian industries where there has been a continuity of this management practice. For this purpose, a survey was carried out in 37 firms. Apart from the process of diffusion, the changes in the OCC's elements were evaluated, as well as the firms' perspectives in relation to this practice.
关键词：Ouality Control Circles (OCC);small group ectivities;total quality;management fads;Círculos de Controle de Qualidade (CCQs);atividades em grupo;qualidade total;modismos gerenciais