摘要：Software process improvement (SPI) is an initiative to avoid the delivery of low quality systems. However, the awareness and adoption of SPI is low. Thus, this study examines the rate of awareness, use, and benefits of SPI initiatives in Canadian software development firms. Using SPSS as the analytical tool, this study found that 59% of Canadian software development firms are aware of SPI programs and 43% of employees use a form of SPI programs to develop software products. Although the sample size is small and the results cannot be generalized, the sample firms that use SPI programs reported an improvement in software product quality as the greatest benefit. These findings confirm the importance of SPI programs as a means of producing higher-quality software products, which can increase the likelihood of software companies winning global contracts.
关键词：Capability maturity model integration;information systems quality;software development firms;software process improvement;Integración del modelo de madurez de capacidad;calidad de sistemas de información;desarrolladoras de software;mejora del proceso de software;Modelo integrado de maturidade e capacidade;qualidade de sistemas de informação;empresas de desenvolvimento de software;melhoria de processo de software
