出版社：Sveučilište u Rijeci, Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija
摘要：The global economy market that is developing more and more rapidly demands from all of its subjects a particular quality and application of standards adopted by international associations for the standardization of products and services. This work scrutinizes the standards of the system of quality and business excellence. It analyzes the connections between business efficiency and evaluation of business excellence, and accentuates the processes of verification and the criteria of national awards for quality.
关键词：quality evaluation; resources; processes; policy and strategy
