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  • 标题:ATTITUDES AND OPINIONS OF HOUSEKEEPING MANAGERS IN THE CROATIAN HOTEL INDUSTRY
  • 本地全文:下载
  • 作者:Cerović, Zdenko ; Baldigara, Tea
  • 期刊名称:Tourism and Hospitality Management
  • 印刷版ISSN:1330-7533
  • 电子版ISSN:1847-3377
  • 出版年度:2004
  • 卷号:10
  • 期号:3-4
  • 页码:53-64
  • 语种:Croatian
  • 出版社:Sveučilište u Rijeci, Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija
  • 摘要:Hotel services, comprising an array of various services provided by the hotel, can be classified as basic and secondary services. Guests choose to stay at a hotel based on its rooms. The hotel room is a second home to the guest, and it provides the hotel management with 40% of total revenue. A well-furnished and appealing room is the primary task of the hotel management. In establishing the quality of the hotel room, a key role is assigned to the hotel housekeeper, whose functions and task place her/him in the middle level of hotel management. Fundamental to hotel performance, the housekeeper is a key factor in providing an appealing room to the guest who is willing to pay exactly how much the room is actually worth on the market.
  • 关键词:housekeeping management; hotel management level; housekeeping manager
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