出版社：Sveučilište u Rijeci, Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija
摘要：Contemporary organizational psychology very often lakes problem of organizational stress as one of its subjects. It is a phenomenon with which almost every profession must deals, but some of them are more exposed to its jeopardizing influences. For some professions stress is part of almost every work aspect. Nevertheless, it is usual to connect stress with the problem of conflicts. The importance of studying stress is especially actualized in situations of social and economics crisis that are characteristic for modem age and our environment. This paperwork is an attempt to give a theoretical explanation of work stress through identification and systematization of sources of stressias it is an attempt to describe far-reaching and complexity of its consequences on person and organization. Also, there is an idea to show methods that can be sued for managing stress, through organizational measures, or through techniques for individual coping with stress. We started from the hypothesis that it is possible to look for sources of organizational stress in organization itself, connected with the nature of work, organizational role that one has, in the degree of his responsibility, work relations, dynamics and psychological climate in organization, and if factors outside the organization (in family, life difficulties, personal conflicts). The consequences of stress can be seen on the level of physiological and psychological interruptions, and on the level of organizational problems. Consequently, on one side the importance of adequate professional selection and education, and adequate organizational culture is seen as important measure for stress prevention, and there us an emphasizing of personal techniques for protecting, mitigation and recovering of the stress, on the other side.
关键词：organizational stress; identification and systematization of stress; managing stress; stress prevention
