标题：The Key Success Factors and Weaknesses of Universities offering the Higher Education Programmes in the field of Service and Tourism: the Results of Benchmarking
摘要：The article presents the benchmarking results of 6 international and 13 national universities offering the higher education programmes in the field of service and tourism. The benchmarking was performed in order to identify the best national and foreign practices of training specialists with higher education for the sphere of service and tourism. Based on the results of the benchmarking there was made an evaluation of the activities of national and foreign universities for the training of specialists for the sphere of service and tourism from the position of the selected criteria, the comparison of objectives, the content of educational programs and training models in the national and foreign universities; there were revealed the best universities with the highest indicators; described the key success factors; and given methodical recommendations for the universities on implementation experience.
