期刊名称：Journal of the Geographical Institute Jovan Cvijic, SASA
印刷版ISSN：0350-7599
电子版ISSN：1821-2808
出版年度：2016
卷号：66
期号：3
页码：401-415
DOI：10.2298/IJGI1603401E
出版社：Geographical Institute “Jovan Cvijić” SASA
摘要：In the early 21st century, tourist cruises along the Danube River (Corridor 7) experience significant expansion. The main task of cruise companies is the satisfaction of guests, which primarily depends on employee satisfaction affected by numerous organizational factors, including the relationship between the employee and the manager as one of the most important. The aim is to examine how the exchange between leaders and followers affects job satisfaction and employee commitment to the organization, is there a connection between these variables and whether there are differences in the perception by managers and crew members. The study included 41 managers and 25 crew members of the river cruisers. Statistical techniques used in the paper are the descriptive statistics, correlation analysis and MANOVA. The results have shown a positive correlation between the LMX theory (the leader-member exchange theory), job satisfaction and commitment to the organization. Also, the results of the research have shown that there is no statistically significant difference between the perception of LMX exchange in the aspects of leaders and associates, but there is a difference in the perception of job satisfaction and commitment to the organization.
