摘要：Main objective of this work is to provide empirical evidence that implementing ISO 9001:2008 and standards for accreditation required by Agency for Development of Higher Education and Quality Assurance (HEA) is good way to achieve success on the way to improve quality of higher education institution. In analytical part of this paper, mainly descriptive statistics will be used since issue is related to presenting results of measurements conducted by institution over years. List of HEI’s (higher education institutions) indicators of quality will be analyzed over years in order to compare institution’s performance over years after implementing of ISO 9001:2008 and standards for accreditation required by HEA. Data was collected through annual and semiannual reports of HEI conducted from 2009 to 2014. After comparative analysis of data over years, trend line is obvious in following all quality indicators which is great empirical evidence that implementation of ISO 9001:2008 and accreditation standards required by HEA are good way to improve quality of HEI. Main contribution of this work to science is empirical evidence that implementation of ISO 9001:2008 and accreditation criteria of HEA leads to increase of quality at institution level. Also, it is good stimuli for future research, and it provides potential idea of integrating ISO 9001:2008 and accreditation criteria with aim to create unique quality model for HEIs in Bosnia and Herzegovina.
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