文章基本信息

标题：A Human Work Interaction Design (HWID) Case Study in E-Government and Public Information Systems
其他标题：A Human Work Interaction Design (HWID) Case Study in E-Government and Public Information Systems
作者：Torkil Clemmensen
期刊名称：International Journal of Public Information Systems
电子版ISSN：1653-4360
出版年度：2011
卷号：7
期号：3
语种：English
出版社：Mid Sweden University
摘要：This paper first outlines a revised version of the general HWID framework, with a focus on what connects empirical work analysis and interaction design, and then presents a case study of the Danish government one-for-all authentication system NemID. The case is briefly analyzed, using ethnomethodology, work domain/task analysis, and the HWID approach, and comparing the results. Compared to the traditional approaches, the HWID focus on case-specific connections between human work and interaction design, gives different and supplementary answers. The conclusion is that there are benefits in studying how human work analysis and interaction design in concrete cases are related and connected.