摘要：Today is the undeniable importance of certification in state and national awards, but the ISO 9001: 2008 is currently considered a weapon for the organization to enter into the national and international context and thus transform your certification in a competitive differentiator. The main objective of this study is to determine what were the gains that had the 2008 version over the 1994., Conducted a survey using a structured questionnaire survey in 72 companies in the mechanical engineering sector, whose largest concentration was in Rio Grande do Sul (17% ) and São Paulo (63%).Specifically, it will use the Bayesian inference for comparative analysis of the benefits and impacts of the implementation of the 1994 and 2008 versions. The research method involves the quantitative descriptive analysis Survey and participant observation with multiple cases., The instruments used were questionnaires and structured interviews. For data analysis, we used the Bayesian inference to provide a set of key processes, which when processed, causes the company to a level of excellence of quality management system. The results show that in most cases the requirements of ISO were positive for businesses, but some were found to complicate the implementation of a quality management system, but when overcome potentiated the results of its implementation, resulting in 6 marks for raise the level of excellence of companies as evidenced in multiple cases.↓Hoje é inegável a importância de uma certificação em prêmios nacionais e estaduais. Atualmente, a ISO 9001:2008 é considerada uma arma para a organização inserir-se no contexto nacional e internacional e, dessa forma, transformar essa certificação em um diferencial competitivo. O objetivo principal deste estudo é verificar quais foram os ganhos que a versão 2008 da ISO 9001 teve em relação à de 1994. Para tanto, realizou-se uma pesquisa ‘survey’ com questionário estruturado, aplicado em 72 empresas no setor metal-mecânico, concentradas principalmente no Rio Grande do Sul (17%) e em São Paulo (63%). Em específico, utilizou-se a inferência bayesiana para análise comparativa entre os benefícios e impactos da implantação dessas duas versões. O método de pesquisa compreende a análise Survey quantitativa descritiva e múltiplos casos com observações participantes. Os instrumentos utilizados foram questionário e entrevista estruturada. Para a análise dos dados, utilizou-se a inferência bayesiana a fim de fornecer um conjunto de processos-chave que, quando tratado, leva a empresa a um nível de excelência de um sistema de gestão da Qualidade. Os resultados mostram que na maioria dos casos os requisitos da ISO foram positivos para as empresas; porém, foram constatados alguns dificultadores para a implementação de um sistema de gestão da qualidade, mas que, quando superados, potencializaram os resultados de sua implementação, resultando em seis marcos para elevar o nível de excelência das empresas.
其他摘要：Today is the undeniable importance of certification in state and national awards, but the ISO 9001: 2008 is currently considered a weapon for the organization to enter into the national and international context and thus transform your certification in a competitive differentiator. The main objective of this study is to determine what were the gains that had the 2008 version over the 1994., Conducted a survey using a structured questionnaire survey in 72 companies in the mechanical engineering sector, whose largest concentration was in Rio Grande do Sul (17% ) and São Paulo (63%).Specifically, it will use the Bayesian inference for comparative analysis of the benefits and impacts of the implementation of the 1994 and 2008 versions. The research method involves the quantitative descriptive analysis Survey and participant observation with multiple cases., The instruments used were questionnaires and structured interviews. For data analysis, we used the Bayesian inference to provide a set of key processes, which when processed, causes the company to a level of excellence of quality management system. The results show that in most cases the requirements of ISO were positive for businesses, but some were found to complicate the implementation of a quality management system, but when overcome potentiated the results of its implementation, resulting in 6 marks for raise the level of excellence of companies as evidenced in multiple cases.
关键词：Gestão;Qualidade. Qualidade total. Gerenciamento. ISO 9001.;Multiple cases; Quality; Total quality - Management; ISO 9001
其他关键词：Multiple cases; Quality; Total quality - Management; ISO 9001
