摘要：Companies are under pressure to improve competitive performance for both organizations can adopt a strategy that encompasses innovations in processes and tools of continual improvement, which is based on waste elimination, improved products, increased productivity, as well as the use solutions that build on motivation and creativity of employees to improve the practice of their processes. This study aims to analyze the process innovation and continuous improvement methodology implemented in a plastics industry Furniture Polo Serra Gaucha. The methodology used in researching this incident was a case study, using as a tool for collecting and analyzing data, structured interviews and content analysis. This article described the continuous improvement in applying the Method of Analysis and Solution of Problem (MASP), adapted to the reality of business, innovation in the process resulted in significant improvements, with savings of 20.32% in the cost of parts.Keywords: Innovation in the Process. Continuous Improvement. MASP.↓As empresas vêm sofrendo pressões para melhorar a performance competitiva, para tanto as organizações podem adotar uma estratégia que abarca inovações em processos e ferramentas de melhoria contínua, que está pautada na eliminação de desperdícios, melhoria dos produtos, aumento da produtividade, bem como no uso de soluções que se apoiem na motivação e criatividade dos colaboradores para melhorar a prática de seus processos. Este estudo tem como objetivo analisar a inovação em processo e a metodologia de melhoria contínua implementada em uma indústria de plásticos do Polo Moveleiro da Serra Gaúcha. A metodologia utilizada na pesquisa se tratou de um estudo de caso, utilizando como instrumento de coleta e análise de dados, as entrevistas semiestruturadas e análise de conteúdo. Neste artigo está descrito a melhoria contínua com a aplicação do Método da Análise e Solução do Problema (MASP), adaptada a realidade da empresa, a inovação no processo resultou em melhorias significativas, com a economia de 20,32% nos custos das peças.
其他摘要：Companies are under pressure to improve competitive performance for both organizations can adopt a strategy that encompasses innovations in processes and tools of continual improvement, which is based on waste elimination, improved products, increased productivity, as well as the use solutions that build on motivation and creativity of employees to improve the practice of their processes. This study aims to analyze the process innovation and continuous improvement methodology implemented in a plastics industry Furniture Polo Serra Gaucha. The methodology used in researching this incident was a case study, using as a tool for collecting and analyzing data, structured interviews and content analysis. This article described the continuous improvement in applying the Method of Analysis and Solution of Problem (MASP), adapted to the reality of business, innovation in the process resulted in significant improvements, with savings of 20.32% in the cost of parts. Keywords: Innovation in the Process. Continuous Improvement. MASP.
关键词：Administração; Gestão; Engenharia da Produção;Inovação no Processo; Melhoria Contínua; MASP.;Inovação e melhoria de processo
