文章基本信息

标题：Employee loyalty: differences between genders and the public and the private sector
作者：Klopotan, Igor ; Buntak, Krešimir ; Drozdek, Ivana 等
期刊名称：Interdisciplinary Description of Complex Systems - scientific journal
印刷版ISSN：1334-4676
出版年度：2016
卷号：14
期号：3
页码：303-313
出版社：Croatian Interdisciplinary Society Provider Homepage: http://indecs.eu
摘要：This article presents the results of the research on important parameters of the loyalty of employees in the public and the private sector. The research was conducted in the Republic of Croatia as a part of the research focused on the essential parameters of the loyalty of employees that contribute to building and retaining loyal behaviour. Loyalty and employee satisfaction are the key parameters that influence the success of a company. In addition, loyal and satisfied employees are important in building good relationships with customers, suppliers and all stakeholders involved in business processes of an organization or a company. The purpose of this article is to define whether there is a difference in parameters of the loyalty of employees in the public and the private sector in Croatia, as well as whether there are certain differences based on gender.
关键词：loyalty; employee loyalty management; quality management; employee motivation