期刊名称：DESIDOC Journal of Library & Information Technology
电子版ISSN：0976-4658
出版年度：2017
卷号：37
期号：5
页码：360-365
DOI：10.14429/djlit.37.5.11090
语种：English
出版社：DESIDOC, Ministry of Defence, India
摘要：Information communication technology playing a major role in transmitting idea, thought and information between one to another. Social networking websites are a good example of communication network and it is a social structure that lets the user interact and work collaboratively with other users. WhatsApp is a free instant messenger application that allows users to send text messages and multimedia files. In this paper, an online survey was conducted to measure usability of WhatsApp for service delivery in the libraries and information centres. A random sample was selected from social networking sites from all over India and an online questionnaire was used to gather information from respondents. Findings indicated that respondents showed a positive attitude toward getting services over WhatsApp. Most of the respondents believe that use of WhatsApp can improve alert services (CAS, virtual reference, notifications) and libraries can utilise their potential for providing better user services.
关键词：Library Service;Social networking; Mobile instant messaging; WhatsApp; Service delivery; Library services
