期刊名称：Journal of Theoretical and Applied Information Technology
印刷版ISSN：1992-8645
电子版ISSN：1817-3195
出版年度：2017
卷号：95
期号：15
页码：3523
出版社：Journal of Theoretical and Applied
摘要：A growing number of enterprises are seeking for socializing their business processes (BP) and capitalizing on Web 2.0 technologies and solutions in order to improve communication and content sharing among their stakeholders. To this end, it becomes crucial for enterprises to design social-based business process techniques (i.e., a process, language and tool) to transform its BPs into social BPs. This article discusses a set of methods that guide the transformation based on the socialization goals of the enterprise. The approach uses social relations that connect tasks/persons/machines together. These relations are the basis of developing specialized networks that capture the interactions during business process execution and are used to recommend corrective actions when conflicts on resources occur. The approach relies on three flows known as control, communication, and navigation. The control flow connects tasks together with respect to a certain business logic. The communication flow captures the messages exchanged between persons/machines when they perform tasks of processes. Finally, the navigation flow captures the interactions between specialized networks that offer solutions to exceptions. A validating scenario is used to show the effectiveness of the proposed methods.
关键词：Business Process; Social Process; Process Compliance; modelling; social BP
