期刊名称：Journal of Theoretical and Applied Information Technology
印刷版ISSN：1992-8645
电子版ISSN：1817-3195
出版年度：2017
卷号：95
期号：17
页码：4265
出版社：Journal of Theoretical and Applied
摘要：The application of information technology (IT) within an organization is necessity of globalization. Nowadays, governments try to develop public service system based on e-commerce called e-government. One of e-government which is currently being introduced to the public is e-Filing system for filing tax report. However, until now we do not know why a lot of people still do not adopt the e-Filing system. The purpose of writing this research study is to analyze factors that influence user acceptance of the e-Filing system. This is done by evaluating user acceptance based on human behavior theory towards the use of information systems. The research is based on a combination of UTAUT and IS Success Model. The data collected was from distributing questionnaires to 394 respondents of e-Filing users in Pontianak. All data were analyzed using Structural Equation Modeling (SEM) with SPSS AMOS 22. The test results of this research found that factors influence user acceptance of e-Filing system in Pontianak are Information Quality (IQ), Service Quality (SQ) and System Quality (SYQ), Use Behavior (UB), User Satisfaction (US) and Behavior Intention.
关键词：User Acceptance; e-Filing; Structural Equation Model
