期刊名称：Baltic Journal of Real Estate Economics and Construction Management
电子版ISSN：2255-9671
出版年度：2017
卷号：5
期号：1
页码：226-237
DOI：10.1515/bjreecm-2017-0017
语种：English
出版社：Walter de Gruyter GmbH
摘要：This article discusses the need to determine customer satisfaction and how to use it in non-mortgage asset management companies. The aim of the article is to discover the essential elements necessary for ensuring customer satisfaction in real estate management companies. A customer satisfaction survey, which enables the management company to gain information about customer needs and control the quality of provided services, is essential for successful operation of the companies in order to maintain a high standard in one of the fundamental values - quality of customer service. The present article analyses the results of the research obtained by interviewing the clients of the real estate management company. In the conclusion, proposals are made for methods in order to continue improving customer satisfaction.
关键词：Customer satisfaction ; real estate management company ; residential houses ; valuation methods
