期刊名称：Iranian Journal of Information Processing & Management
印刷版ISSN：2251-8223
电子版ISSN：2251-8231
出版年度：2007
卷号：23
期号：1
页码：61-79
出版社：Iranian Research Institute for Information and Technology
摘要：The present paper has studied the patrons’ satisfaction with services offered by the central library in the city of Tabriz. Its objective was to uncover the weaknesses and the strengths. The findings showed that 66.3% of the patrons were satisfied with the library services. The highest satisfaction rate concerned library internet services and Namayeh Database (90.7%), Service Lead Time (86.7%), and the number of books lent (82.0%). Patrons were most dissatisfied with the state of the reading halls (52.8%), Librarians manners and wait time to receive services in the library.
关键词：Satisfaction ; patrons ; library services ; Tabriz Central Library
