期刊名称：International Journal of Computer Science Issues
印刷版ISSN：1694-0784
电子版ISSN：1694-0814
出版年度：2013
卷号：10
期号：5
出版社：IJCSI Press
摘要：The avoidance of customization is considered as critical success factor for ERP implementation. In this context, this paper aims to try to answer the following question: "ERPs are expected to adapt to business rules of the company in standard but why the use of customization is almost inevitable?" To address this question, we propose a case study of a "telecommunications" logistics processes integration in ERP. This study revealed an issue that is not supported in standard by ERP or mentioned in supply chain standards; then this paper propose a theoretical framework to formalize this issue.
关键词：ERP; implementation; customization; critical success factor; logistics; supply chain; telecommunications; information system
