期刊名称：European Research on Management and Business Economics
印刷版ISSN：2444-8834
出版年度：2017
卷号：23
期号：3
页码：147-156
DOI：10.1016/j.iedeen.2017.05.002
出版社：Elsevier B.V.
摘要：The purpose of the paper is to present the state of the art in quantitative research on the EFQM model that will guide future research lines in this field. For this, a systematic literature review from the period 1991–2015 is carried out in impact journals belonging to the Journal Citation Reports (JCR) and SCImago Journal & Country Rank (SJR). Finally, 53 papers were selected and aspects related to the purpose, nature and instruments of data collection, type of quantitative analysis employed, sector under study and main conclusions and contributions are analysed. As a result, the study presents more than a dozen lines of future research.
关键词：EFQM model ; Excellence models ; Quantitative research ; Systematic literature review ; ; C18 ; M10 ; M19
