期刊名称：International Review of Management and Marketing
电子版ISSN：2146-4405
出版年度：2018
卷号：8
期号：1
页码：28-35
语种：English
出版社：EconJournals
摘要：This study examines the extent of total quality management (TQM) practices implemented by private service firms and their impact on organisational excellence. Its importance derives from the major contribution of the private sector to the economy. TQM practices concerning leadership, human resource focus, process management, customer focus, and information and analysis found to have a positive effect on organisational excellence in the firms surveyed. This is the first study to examine the case of private sector firms offering specialized services, focusing on the KAAEPS. It will thus provide a model for private firms to improve their performance and motivate them to adopt TQM practices. It also provides a conceptual model for use by other researchers.
关键词：TQM practices; excellence; private service firms; King Abdullah II Award for Excellence; competitiveness
