摘要：Historically, the union between teaching and service is advantageous for the two sectors involved, the first to provide a field of practical activity to its students and the second to benefit from the innovations and theoretical discussions that enrich the practice. In addition, the incorporation of quality management tools into pharmaceutical assistance has been encouraged and fostered in the Unified Health System through programs that seek to improve the services offered to the users of the system. In this report of experience we used the Strategic Situational Planning (PES) proposed by Carlos Matus (1993) and adapted by Leite et al (2016). The Pharmaceutical Supply Center (CAF) was defined as the location/focus of action, and the precarious infrastructure as a problem. The causes and consequences were determined and analyzed according to the four stages of ESP: explanatory, normative, strategic and tactical-operational. During the work, significant changes occurred in the service, and they were related or not with the project. Among the changes we had: acquisition by the teaching snstitution of plastic pallets for adequate storage of medicines, and the change from CAF to another place with better structure for the medicines storage. Positive results were obtained through a partnership between the university and the service, such as the improvement of the technical conditions of work and medicines storage, benefiting the users, that will receive medicines with quality; and the students of the pharmacy course with an adequatefield to develop your practice.
其他摘要：Historically, the union between teaching and service is advantageous for the two sectors involved, the first to provide a field of practical activity to its students and the second to benefit from the innovations and theoretical discussions that enrich the practice. In addition, the incorporation of quality management tools into pharmaceutical assistance has been encouraged and fostered in the Unified Health System through programs that seek to improve the services offered to the users of the system. In this report of experience we used the Strategic Situational Planning (PES) proposed by Carlos Matus (1993) and adapted by Leite et al (2016). The Pharmaceutical Supply Center (CAF) was defined as the location/focus of action, and the precarious infrastructure as a problem. The causes and consequences were determined and analyzed according to the four stages of ESP: explanatory, normative, strategic and tactical-operational. During the work, significant changes occurred in the service, and they were related or not with the project. Among the changes we had: acquisition by the teaching snstitution of plastic pallets for adequate storage of medicines, and the change from CAF to another place with better structure for the medicines storage. Positive results were obtained through a partnership between the university and the service, such as the improvement of the technical conditions of work and medicines storage, benefiting the users, that will receive medicines with quality; and the students of the pharmacy course with an adequatefield to develop your practice.
