出版社：Instituto de Gestão de Desenvolvimento de Produto
摘要：The objective of this paper is to understand the interaction flow between actors from a customer companyand with external actors, mainly with the provider company, when developing a Product-Service System offering.This understanding is useful for companies, because it allows them to identify and analyse how these interactionsare managed and transformed into PSS requirements that can be used for designing and developing a PSS. A reviewof the mapping methods was done, and the Actor’s and System Maps showed to be the most appropriate, since theyhave a clear PSS perspective. The research method used in this research was the case study and the semi-structuredinterview was used for data collect. The study was developed through the case study of a telecom company, whichbuys a PSS offering. The conclusion is that after creating the categories for the information flows, it was possibleto analyse the information and to identify, e.g. omitted information and non-optimal distance between actors, whichcan affect the PSS development.
关键词：Product-service system; PSS; product-service system development; information flow; Actor’s Map.
