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  • 标题:Client Intimacy & Performance Advice: Determinants of Trust in the Public Accountant - SME Client Relationship
  • 本地全文:下载
  • 作者:Cherry, Michael ; McGrath, Dianne ; Baumann, Chris
  • 期刊名称:Australasian Accounting, Business and Finance Journal
  • 印刷版ISSN:1834-2000
  • 电子版ISSN:1834-2019
  • 出版年度:2018
  • 卷号:12
  • 期号:1
  • 页码:3-32
  • 出版社:University of Wollongong
  • 摘要:This multi-discipline research investigated the determinants of trust in the relationship between Australia’s public accountants and their small and medium-sized (SME) clients. In excess of four hundred SME owners, across Australia, were surveyed to test a proposed model and client intimacy variables were found to be the most significant predictors of trust in this important relationship. Offer-related variables, primarily the provision of advisory or performance-related services (rather than conformance-related services), were also found to be significant, however, at a lesser level than client intimacy and relationship variables. The multi-dimensionality of the trust construct was also highlighted.
  • 关键词:Trust; trust multi-dimensionality; public accountant; SME; conformance services; performance services; client intimacy; advisory services.
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