出版社：International Institute for Science, Technology Education
摘要：The study aims to examine the role of hotel staff in returning customers in the five and four star hotels in the Dead Sea reserve. This research adopts, expediency sampling method to carry on a questionnaire andtakes an employee of the hotel a research sample, and send 180 questionnaires and receive 120 questionnaires, The study adopts the SPSS software package carrying on by statistical analysis,we found a role of hotel staff in returning customers in terms of skills and appearance and a better service to satisfy the customers
