期刊名称：Journal of Software Engineering and Applications
印刷版ISSN：1945-3116
电子版ISSN：1945-3124
出版年度：2018
卷号：11
期号：05
页码：235-248
DOI：10.4236/jsea.2018.115015
语种：English
出版社：Scientific Research Publishing
摘要：New paradigms for processing and storing data such as cloud computing require new approaches for the measurement of cloud service performance. To establish a Service Level Agreement (SLA) between a cloud service provider and its customers, the cloud services and their service level objectives need to be identified. An additional challenge in the performance measurement of cloud services is the lack of models that integrate the different perspectives of providers, maintainers and customers within the same model in order to define the concepts commonly used in cloud SLA contracts. This work proposes a three-dimensional Performance Measurement Model for Cloud Computing (P2M2C-3D) which consolidates performance measurement from the perspectives of providers, maintainers and customers for the different types of cloud services.
