期刊名称：International Journal of Computer Science and Network Security
印刷版ISSN：1738-7906
出版年度：2018
卷号：18
期号：4
页码：132-143
出版社：International Journal of Computer Science and Network Security
摘要：Software maintenance outsourcing (SMO) is cost effective for developed countries and a good source of getting valuable remuneration package for developing countries. The objective of this paper is to elicit the challenges from literature and to propose an SMO process model to handle these challenges. We used Systematic Literature Review (SLR) protocol for the identification of SMO process related publications in the existing literature. We found 45 studies addressing software maintenance outsourcing challenges with their remedies. We have proposed SMO Process Model / Framework consisting of five practices with their related activities, roles, work products, method and guidelines. We found that most of the existing literature describes SMO process at general level and does not prescribe sequence of SMO process activities. There is a need of industrial feedback on the applicability of the proposed SMO Process Model / Framework.
关键词：Software maintenance outsourcing;process model; third party maintenance;practices;SLR
