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文章基本信息

  • 标题:An Application of Reinforcement Learning to Dialogue Strategy Selection in a Spoken Dialogue System for Email
  • 本地全文:下载
  • 作者:M. A. Walker
  • 期刊名称:Journal of Artificial Intelligence Research
  • 印刷版ISSN:1076-9757
  • 出版年度:2000
  • 卷号:12
  • 页码:387-416
  • 出版社:American Association of Artificial
  • 摘要:This paper describes a novel method by which a spoken dialogue system can learn to choose an optimal dialogue strategy from its experience interacting with human users. The method is based on a combination of reinforcement learning and performance modeling of spoken dialogue systems. The reinforcement learning component applies Q-learning (Watkins, 1989), while the performance modeling component applies the PARADISE evaluation framework (Walker et al., 1997) to learn the performance function (reward) used in reinforcement learning. We illustrate the method with a spoken dialogue system named ELVIS (EmaiL Voice Interactive System), that supports access to email over the phone. We conduct a set of experiments for training an optimal dialogue strategy on a corpus of 219 dialogues in which human users interact with ELVIS over the phone. We then test that strategy on a corpus of 18 dialogues. We show that ELVIS can learn to optimize its strategy selection for agent initiative, for reading messages, and for summarizing email folders.
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