摘要：Cet article se base sur les résultats d’une enquête quantitative et qualitative, menée en 2016 dans quatre provinces de l’Ouest canadien ainsi que dans les Territoires du Nord-Ouest, le Yukon et le Nunavut, visant à déterminer les défis et enjeux des immigrants francophones et à analyser le rôle des services d’accueil francophones dans leur intégration. Cette recherche se place délibérément du point de vue de l’immigrant puisque 587 personnes ont été interrogées par téléphone et 68 nouveaux arrivants ont été consultés lors de groupes de consultation dans ces différentes provinces et territoires. Abstract This article discusses the results of a quantitative and qualitative research, conducted in 2016 in four provinces (Manitoba, Alberta, Saskatchewan, British Columbia) and the North West Territories. This study aimed to identify the challenges of Francophone immigrants and the role of the Francophone settlement services in their integration. We interviewed 587 people by phone calls and 68 new immigrants during focus groups in each province and territories. Our main question was how the Francophone settlement services, developed more than 10 years ago by the federal government, meet the needs of new Francophone immigrants? More than ever, this question is worth exploring, considering that, as noted in the research (Houle et al., 2014), the ethnic origins of new Francophone immigrants are more and more diversified, and the source of immigration are from non-traditional European countries. After describing the profile and the needs of Francophone immigrants participating in this research, we discuss the challenges and expectations that they experienced with respect to using the Francophone settlement services. In the end, we discuss the convergence and divergence between the immigrants’ needs and expectations and the Francophone settlement services offered.
