摘要：The fragmented nature of the tourism industry limits destinations’ capacities and moti-vations to innovate. To counter this fragmentation, destinations rely on destination management organisations (DMOs). However, DMOs have had very little or no success in stimulating innovation, hence the importance of exploring other models, such as Liv-ing Labs (LLs), to boost the innovation capability of tourism stakeholders. In this con-text, innovation takes place collaboratively, iteratively and over a long period of time. Through participant observation and a Delphi, this paper analyses the innovation capa-bility of a group of tourism stakeholders involved in action research through a LL aimed at co-creating an experience enhanced by technology. It argues that the co-creation processes at work in the LL have raised innovation capability by using a combination of technology-supported innovation processes and in situ innovation processes.
