期刊名称：Transylvanian Review of Administrative Sciences
印刷版ISSN：1842-2845
出版年度：2014
卷号：10
期号：43
页码：186-197
语种：English
出版社：Babes Bolyai University
其他摘要：The present study assesses through quantitative methods the problems specific to consumer protection. We focused on the factors that influence the number of complaints at national level and the perception of consumers that they are protected by public authorities. Data used for the 27 countries of the European Union were collected by official institutions, such as Heritage Foundations, United Nations Development Programme and the European Commission. Two types of econometric tools were employed: Ordinary Least Squares Multiple Regression and Spatial Econometric methods, such as map analysis, Moran’s I test for spatial autocorrelation and spatial regression. The results are convincing in what regards the institutional factors. Other types of behavior, such as social factors and spatial neighborhood effects, could not be highlighted.
其他关键词：consumer protection perception; quality of public institutions; confidence versus complaints; OLS regression; spatial econometrics
