With regard to the process by which the guardians of pediatric oculoplastic patients choose medical care, this study assessed whether their perceptions changed after the department name was changed to oculoplasty. The study involved a comparative analysis of changes in the perceptions between a 10-year period from 2007–2017, to assess whether the name change led to better medical service.

Questionnaires, which were the same as those distributed in 2007, were distributed to the guardians of pediatric oculoplastic patients who were hospitalized for surgery for epiblepharon and ptosis. The results from 100 guardians who completed the survey were compared and analyzed with those collected in 2007.

The average age of respondents was 38.1 years, and most respondents were mothers. Most had become aware of the primary symptoms after medical examinations of infants and school eyesight tests. The ophthalmologist had the most direct effect on the decision for oculoplastic surgery. With regard to economic status, most respondents were middle-class. Most had a college degree or higher, which was significantly increased when compared with the educational levels in 2007.

Overall, guardians' perceptions had improved due to continuous education about oculoplasty, including notification of the name change to the Department of Oculoplasty, but it is necessary to continue efforts, such as providing professional information and medical consultations, to encourage patients to make the right decisions when selecting medical care.