出版社：Moscow State University of Psychology and Education
摘要：The article presents the predictive model of socio-psychological factors of building confidence in the organization. In science still hasn’t determined the system factors of strengthening and maintaining trust. The article gives the classification of the basic conceptual approaches to the study of confidence in modern psychology: the psychological, socio-psychological, informational, subject-object. The main hypothesis is that the confidence of employees in the organization with balance the use of personas tactics interpersonal behavior. The study involved 149 people (40.5% of mane’s and 59. 5% women’s) aged from 25 to 45 years old, the staff of commercial organizations in St. Petersburg. Conducted testing and role playing game was obtained regression model predicting the confidence in the firm, identified the socio-psychological factors to enhance it (personal and group peculiarities, specific organizational culture), as the specific tactics achieve trust. The main conclusion is that establishing trust between people, based on their personal qualities, organizational culture and use of special tactics in business collaboration.
关键词：confidence; conceptual approaches to the study of trust; confidence-building tactics in business collaboration
