期刊名称：International Journal of Information Systems and Project Management
印刷版ISSN：2182-7796
电子版ISSN：2182-7788
出版年度：2017
卷号：5
期号：4
页码：5-18
DOI：10.12821/ijispm050401
出版社：SciKA
摘要：In this paper, DeLone and McLean's information systems success model is empirically tested on 12 public hospitals inDenmark. The study aims to investigate the factors that contribute to business intelligence (BI) success. 1,352 BI endusersanswered the questionnaire. A partial least square structural equation model was used to empirically test themodel. We find that system quality is positively and significantly associated with use and user satisfaction, and thatinformation quality is positively and significantly associated with user satisfaction. User satisfaction is positively andsignificantly related to individual impact. The other paths in the model are insignificant. Our findings also provideempirical support for the role of user satisfaction as a mechanism that mediates the relationship between informationquality or system quality and individual impact. User satisfaction is not only a critical construct in the informationsystems success model but it also serves as a mediator. Generally, the model finds empirical support, as it has a good fitand predictive value.
关键词：IS success; evaluation; business intelligence; healthcare information system; quantitative method
