期刊名称：International Journal of Information Systems and Project Management
印刷版ISSN：2182-7796
电子版ISSN：2182-7788
出版年度：2016
卷号：4
期号：2
页码：63-79
DOI：10.12821/ijispm040204
出版社：SciKA
摘要：This paper provides practical insights into the success criteria in agile projects in the Norwegian software industry. Weconducted 32 interviews with practitioners working with agile projects. The findings revealed two fundamentaldifferences that distinguish the perception of success in agile projects from that in projects that are based on thewaterfall approach. Firstly, the evaluation is carried out on a regular basis after each increment. This regular andcontinuous measurement of success contributes several advantages, including greater commitment and involvementfrom the customer and a higher level of mutual trust between the supplier and the customer; and thus leads to betterknowledge sharing and reduced task uncertainty. The reduction of task uncertainty provides more predictability aboutthe direction of the project and better grounds for change control; not least, it allows room to consider multiple andsubjective assessments by various stakeholders. Secondly, there is a stronger emphasis on customer satisfaction.Customer satisfaction is measured in terms of how quickly the customer obtains value from the project. The continuousassessment of success at the end of each iteration also has a significant, positive impact on the customer’s evaluation ofthe project outcome.
